Analyst - Waterworks - Thomasville GA Job

Company Name:
HD Supply
Requisition #
Select Location
Functional Area
Information Technology
Line of Business
Job Type
Minimum Travel Percentage
Relocation Provided
Company Overview
With more than 15,000 associates across 600 locations in North America and Canada, HD Supply has become one of the country's largest industrial distribution companies. HD Supply provides a broad range of products and services to customers in the maintenance, repair and operations, infrastructure, and specialty construction markets. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion - all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you're ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
Job Summary
Ensure operational efficiency of all HD Supply locations by providing first point of contact support for all computing hardware and software.
Major Tasks, Responsibilities and Key Accountabilities
- Responds to phone calls, email or web tickets, resolves issues and supports all existing computer systems.
Assists with coordinating with IT to support and ensure that problems are resolved promptly and effectively by accurately escalating incidents to correct level II support when appropriate.
Maintains documentation of work history on personal computers and equipment.
Troubleshoots printers, passwords, email, Standard Windows Applications, internet access, network connectivity issues, etc.
Sets up new PCs for users.
Ensures the helpdesk maintains a high level of customer service.
Nature and Scope
Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor.
Work Environment
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Minimum Qualifications
Must be eighteen years of age
Must pass the Drug Test
Must pass the Background Check
Must pass pre-employment tests if applicable
Education and Experience
HS Diploma or GED required. 0-2 years of experience in area of responsibility.
Preferred Qualifications
PC Repair, Microsoft Applications, Networking and good verbal communication skills.
Associate's degree in technical discipline and/or Technical certification - A+, MCP, MCSE preferred.
Bachelor's degree preferred.
Req ID: 7009
Date: Wed, 23 07 2014 00:00:00 GMT
Country: US
State: GA
City: Thomasville
Postal Code: 31757
Locale: en_US

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